The following is a summary of the major research findings. This is where well spend the remainder of this manual, how to do this. It covers every component of the performance measurement process, from identifying the long before reinventing. Getting results, is welcome indeed, for it fills a void in todays literature. Pdf the impact of an implementation performance based. Results of performance measurement provide information on how an organizations current programs are working and how its resources can be allocated to optimize the programs efficiencies and effectiveness. The required readings for this class will come from the following. Performance measurement can help you drive progress toward your goals. Describe what performance measurement is, and how it can be useful in program management describe how cncs approaches performance measurement describe how performance measures will be used to tell the national service story. The award winner must have spent the primary part of hisher career in public service. Overview of performance measurement learning objectives by the end of the module, you will be able to. Lessons from performance measurement leaders, shayne kavanaugh, gfoa, 20. On a macro level, the cta operates a single business line and receives an appropriation from. This comprehensive guidebook synthesizes more than two decades of harry hatrys groundbreaking work.
This book, by a leader in the field, synthesizes more than two decades of work into a comprehensive guide to performance measurement. Handbook of practi cal program evaluation handbook of. State of arizona, strategic planning and performance. Performance targets results of respected counterparts. Getting results urban institute press hatry, harry p on. Building a common outcome framework to measure nonprofit performance introduction. Accountability for initiatives is important, and getting your leadership team aligned around your results will drive your company forward. The harry hatry award is presented to an individual whose outstanding teaching, education, training, and consultation in performance management has made a significant contribution to the practice of public administration. Getting results, second edition, 2006, the urban institute press, isbn. A performance measure is a numeric description of an agencys work and the results of that work.
Performance measurement is well established throughout health care in the core areas of finance, operations, and clinical care services. Recent research indicates that states with wellfunctioning performance budgeting systems are more likely to have enacted pertinent laws than states with weak or no performance budgeting system. A practical approach by the united way of america ten steps to a resultsbased monitoring and evaluation system 2004 by world bank guidebook for performance measurement. The measurement of efficiency of local governance in indonesia. Getting results 2nd edition 123106 skip to main content. Getting results, 2nd edition, 2006 by harry hatry measuring program outcomes. Programs operated by nonprofit organizations are also affected by performance accountability and performance 1.
A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Performance measurement technical manual multnomah county. Nine out of 10 organizations fail to execute strategy. This book synthesizes more than two decades of harry hatrys pioneering work on performance measurement into a comprehensive guide. Essentials steps of the performance measurement process. It covers every component of the performance measurement process, from identifying the programs mission, objectives. For the practitioner, it is a handbook for implementing performance measurement, and for the academic, it is the first comprehensive textbook in this. Performance measurement and program evaluation different focus performance measurement focuses on whether a program has achieved its objectives, expressed as measurable performance standards. Harry hatry distinguished performance management award. He succeeds well in serving these two different audiences. Bibliographic record and links to related information available from the library of congress catalog. First, the public have a right to know what results their government is achieving.
Transforming performance measurement for the 21st century. Hatry explains every component of the process, from identifying the. For the practitioner, it is a handbook for implementing performance measurement, and for the academic, it is the first comprehensive textbook in this important area of public administration. Guide to effective freeway performance measurement. Performance measurement getting results 2nd edition rent. This section presents the list of case studies and readings given to the students at the beginning of the course. If you are unable to access or print the pdf document please contact us or call the.
Program evaluations typically examine a broader range of information on program performance and its context than is feasible to monitor on an ongoing basis. How can we get from performance measurement to performance management. Monitoring the outcomes of economic development programs. College of professional studies professional projects. These reforms are intended to make regulators assess and take responsibility for the results of their actions. Transforming performance measurement for the 21st century, harry hatry, urban institute, 2014. Transforming performance measurement for the 21st century july 2014 harry p. This award recognizes a person who has made outstanding contributions. Henry hatry with the us urban institute has had a major influence on the thinking about performance measurement in economic development. Some local governments may need a full performance measurement program, some may only need a minimal program, and other may feel they are doing fine without such a program but performance measurement programs remain a ready tool if needed. The instructors guide for the third edition of the handbook of practical program evaluation includes class exercises, key terms, and study questions for each chapter. Performance measures definitions guide measuring the performance of the national network of fusion centers.
A major breakthrough occurred in 1993 when congress enacted the government performance and results act gpra. Hatry, director, public management program, urban institute. Performance measurement development fhwa work zone. Performance measurement and management for public, non. Sciencebased views on drug addiction and its treatment. Hatry and others published performance measurement. Improving the accountability of federal regulatory agencies.
The author explains every component of the process, from identifying the. Building a common outcome framework to measure nonprofit performance december 2006 the center for what works. Performance measurement in local government developing measures for managing your operation. Additional resources and web links are also included in the introduction and at the end of this section. Getting results find, read and cite all the research. Performance targetsresults of respected counterparts.
In this exploratory study the authors focus on local efforts to respond to and comply with the federal child welfare. Hatry gives a status quaestiones of the research on performance measurement at the urban institute. In the managing for results literature another, similar, take on performance measurement, you can also posit a sequence of results, framed as subintermediate results and intermediate results, that must be met in order to reach the higherlevel objective. Performance measures definitions guide homeland security. The decision whether or not to adopt a performance measurement system is purely a local one. It covers every component of the performance measurement process, from identifying the program.
City of scottsdale high performance and innovation. The performance measurement system must be comprehensive. Seven essential steps of the performance measurement process all play a critical role in the value that performance measurement can bring to your business or organisation. Getting results 2nd edition by hatry at over 30 bookstores. Rent performance measurement getting results 2nd edition 9780877667346 and save up to 80% on textbook rentals and 90% on used textbooks. These seven steps flow together in an ongoing cycle of measuring, monitoring and applying performance measures. The performance measurement system must be integrated with the overall strategy of the business. The objectives of this research are first, to measure an efficiency of local governance financial performance before and after an implementation of performance based budgeting, and the second, to empirically examine of an implementation of performance based budgeting on an increasing efficiency of all local governance in indonesia. The books target groups are novices in performance measurement as well as those who have already experience with the subject. If you would like to download and print a copy of this guide, please visit. One of the most visible results of this rethinking is.
Using performance measures to manage child welfare. The gpra requires federal agencies to undertake some form of. A performance management framework for state and local government, national performance management advisory commission, 2010. Executive session on performance managementi a executive summary get results through performance management. Establishing an integrated performance measurement system. The introduction to performance measurement section discusses the principles of performance measurement and management and includes examples of governmental units using performance measurement as a regular part of their operations. Performance measures are based on data, and tell a story about whether an agency or. Long before reinventing government came into vogue, the urban institute pioneered methods for government and human services agencies to measure the performance of their programs.
Accountability reforms enjoy bipartisan support4 and are desirable for at least two reasons. Go search hello select your address best sellers customer service. Performance accountability and performance measurement apply not only to human service programs, but to most programs operated by the federal government, state and local governments, the united way, and foundations. Resist the tendency to treat performance goals and measurements as just a legal requirement.
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